cko44 Privacy Policy

1 Introduction and Scope

cko44 ("we", "us", or "the platform") operates an online gaming service for users in Bangladesh. This Privacy Policy ("Policy") explains how cko44 collects, uses, stores, and discloses your personal information when you use our website (https://cko44.lat) and related services ("Services").

This Policy applies to all individuals who use our Services — registered members, guest browsers, and anyone who contacts us. By using our Services, you agree to the terms described in this Policy. If you do not agree with any part of this Policy, please refrain from using our Services.

cko44 treats user privacy as its highest priority. We keep your information secure through SSL encryption and modern data protection measures.

2 What Information We Collect

cko44 collects several types of information. The categories and methods of collection are detailed below:

2.1 Information You Provide Directly

Information you provide yourself during account registration, deposits, withdrawals, or when contacting support includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number — used for transaction processing only)
• National ID card or passport information (where identity verification is required)
• Messages you write in support chat

2.2 Automatically Collected Information

The following information is collected automatically when you use our Services:

• IP address and geographic location (approximate)
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Page visit logs, click paths, and session duration
• Referral URL (where you came from)
• Information collected from cookies and similar tracking technologies

2.3 Transaction-Related Information

Records of deposits and withdrawals to your account, gaming history, bonus claim logs, and bet details are stored in our systems. This information is used for account management, dispute resolution, and ensuring responsible gaming.

3 Purposes for Using Your Information

cko44 uses collected information for the following legitimate purposes:

• Account management: To complete registration, identity verification, account security, and login processes.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit amount is ৳200 and the minimum withdrawal is ৳800.
• Service improvement: To enhance the platform experience, game categories, and overall performance.
• Customer support: To assist with your questions, complaints, or live chat support.
• Security and fraud prevention: To detect and prevent unauthorized access, money laundering, and fraudulent activity.
• Responsible gaming: To monitor gaming behavior, identify risky patterns, and intervene when necessary.
• Age verification: To confirm that all users are 21 years of age or older.
• Relevant communications: To inform you about important account updates, security alerts, and policy changes.

We do not sell personal information to third parties for marketing purposes without your consent.

4 Cookies and Tracking Technologies

cko44 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: Required for login sessions, security verification, and core platform operations. Without these, the service cannot function properly.
• Functional cookies: Used to remember your preferences, language settings, and gaming choices.
• Analytics cookies: Used to analyze site traffic, popular pages, and user behavior to help improve the service.

4.2 Cookie Controls

You can choose to accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly and you may have difficulty logging in.

5 Sharing and Disclosure of Information

cko44 does not sell your personal information to third parties. However, information may be shared in the limited circumstances described below:

5.1 Service Provider Partners

Only relevant information is shared with trusted third parties who handle payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technical infrastructure, and customer service software. These partners are contractually obligated to keep information confidential.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable law.

5.3 Fraud Prevention

Information may be shared with regulatory bodies as necessary to prevent money laundering, fraud, or other illegal activity.

5.4 Business Changes

In the event of a business merger or acquisition, user information may be transferred. In such cases, we will notify you in advance.

6 Data Retention and Deletion

cko44 retains your information only for as long as necessary.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information (transaction records, identity verification documents) is retained for a minimum of 5 years as required by law.
• Marketing communications: Your information is removed from marketing lists as soon as you withdraw your consent.
• Cookie data: Analytics cookies generally expire automatically after 13 months.

7 Data Security Measures

To ensure the security of your information, cko44 has implemented industry-standard technical and organizational measures:

• SSL/TLS encryption: All data transferred between your browser and our servers is encrypted.
• Payment data protection: Card or mobile banking details are not stored directly on our servers; payment gateway partners process this securely.
• Access controls: Only authorized staff can access specific user information, and they are bound to maintain confidentiality.
• Regular security reviews: Our systems are regularly tested for security vulnerabilities.
• Two-step verification: If suspicious activity is detected on an account, an additional verification process is triggered.

However, no data transmission over the internet can be guaranteed to be completely secure. We provide the highest reasonable level of protection, but cannot guarantee absolute security.

8 User Rights

Under cko44's privacy policy, you have the following rights:

8.1 Right to Access

You may request at any time that we inform you of what information we hold about you.

8.2 Right to Rectification

If any information we hold about you is inaccurate, you may request that it be corrected. Information can be updated by logging into your account or through support.

8.3 Right to Erasure

Where no legal or regulatory obligation exists, you may request that your personal information be deleted. Information that is legally required to be retained after account closure may not be erasable.

8.4 Right to Object to Processing

You may object at any time to marketing communications or certain types of data processing.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact us at: [email protected] — we will respond within 30 days.

9 Privacy of Minors

cko44 is intended for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21. Age verification during registration is mandatory.

If we become aware that a minor is using our Services or that we hold their information, we will immediately delete that information and close the account.

10 Third-Party Links and Services

The cko44 website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. If you visit a third-party site, their own privacy policy will apply.

Payment gateway partners (bKash, Nagad, Rocket, Upay) are governed by their own privacy policies. When you access their services during payment processing, their policies apply.

11 International Data Transfers

Your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that:

• The receiving country has adequate data protection laws or safeguards in place.
• Data protection agreements have been established with third parties.
• Information remains encrypted during transfer.

12 Changes to the Privacy Policy

cko44 may update this Privacy Policy from time to time. If changes are made, we will:

• Update the revision date on this page.
• Send a notification to your registered email for significant changes.
• You may be asked to consent to the updated policy after logging in.

Continued use of the service after a new policy is published means you have accepted the updated terms. We therefore recommend visiting this page regularly.